Privacy Policy

This Privacy Policy explains how LuxeHome Asia (“LuxeHome”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit our website luxehome.asia, submit an enquiry, contact us, or use our real estate services.

By using our website or sending us your information, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

LuxeHome Asia is a real estate platform focused on premium property in Thailand. We help clients search for, compare, enquire about, buy, sell, rent, or invest in real estate.

Website: luxehome.asia
Contact email: info@luxehome.asia

2. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name
• Phone number
• Email address
• Preferred contact method
• Nationality or country of residence, if you choose to provide it
• Budget, preferred location, property type, and investment preferences
• Messages, questions, and information you submit through forms, chat, email, messengers, or social media
• Documents or additional information you voluntarily provide during a property transaction

Information collected automatically:

• IP address
• Browser type and device information
• Pages viewed on our website
• Date and time of visit
• Referral source
• UTM tags and advertising campaign data
• Cookie identifiers and similar tracking technologies

Information from third parties:

We may receive information from advertising platforms, analytics tools, messengers, social media platforms, property developers, agents, or referral partners when you interact with our advertisements, forms, pages, or services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries
• To help you find suitable properties
• To arrange property viewings, online consultations, or meetings
• To provide information about real estate projects, prices, promotions, availability, and investment options
• To communicate with you by phone, email, messengers, social media, or other contact methods you provide
• To prepare and support property purchase, sale, rental, or investment transactions
• To improve our website, advertising, customer service, and business processes
• To measure the performance of our marketing campaigns
• To prevent spam, fraud, misuse, and security risks
• To comply with legal, accounting, tax, regulatory, or contractual obligations

4. Legal Basis for Processing

Where required by applicable law, including the Personal Data Protection Act of Thailand, we process your personal information based on one or more of the following legal grounds:

• Your consent
• Performance of a contract or steps before entering into a contract
• Our legitimate interests, such as responding to enquiries, improving services, marketing our real estate services, and protecting our website
• Compliance with legal obligations
• Establishment, exercise, or defence of legal claims

You may withdraw your consent at any time where processing is based on consent. Withdrawal of consent will not affect processing that was already lawful before the withdrawal.

5. Sharing Your Information

We may share your personal information only when necessary and for the purposes described in this Privacy Policy.

Your information may be shared with:

• Our employees, agents, consultants, and authorised representatives
• Property developers, property owners, landlords, sellers, and partner agencies
• Lawyers, accountants, banks, payment providers, and transaction support providers, where relevant
• IT service providers, hosting providers, CRM systems, analytics tools, advertising platforms, and communication tools
• Government authorities, regulators, courts, or law enforcement agencies where required by law

We do not sell your personal information.

6. International Transfers

Some of our service providers, tools, servers, or business partners may be located outside Thailand. When personal information is transferred internationally, we take reasonable steps to ensure that it is protected in accordance with applicable privacy laws and appropriate security standards.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

• Make the website work properly
• Remember user preferences
• Understand how visitors use our website
• Measure advertising performance
• Improve our marketing campaigns
• Show relevant advertisements on third-party platforms

We may use tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, Yandex Metrica, PostHog, or similar analytics and advertising technologies.

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

8. Marketing Communications

If you submit an enquiry or contact us, we may send you relevant property offers, market updates, project information, or service-related messages.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available. We may still send you non-marketing messages related to your enquiry, transaction, or service request.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

• Responding to enquiries
• Providing real estate services
• Maintaining business records
• Resolving disputes
• Complying with legal, tax, accounting, or regulatory obligations
• Protecting our rights and legitimate interests

When personal information is no longer needed, we will delete, anonymise, or securely store it in accordance with applicable law and our internal procedures.

10. Data Security

We take reasonable technical, organisational, and administrative measures to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

11. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion, destruction, or anonymisation of your information
• Withdraw consent where processing is based on consent
• Object to certain types of processing, including direct marketing
• Request restriction of processing
• Request data portability where applicable
• Lodge a complaint with the relevant data protection authority

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

12. Third-Party Websites

Our website may contain links to third-party websites, property developer websites, social media pages, map services, or external platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend that you read their privacy policies before providing any personal information.

13. Children’s Privacy

Our services are intended for adults interested in real estate. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian where required by law.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technologies, or business operations.

The updated version will be published on this page with a new “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

LuxeHome Asia
Website: luxehome.asia
Email: info@luxehome.asia